Description
Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression since 2015.
The Floor Lead plays a pivotal role on our store leadership team, driving store success by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.
Customer:
- Lead by example and validate the quality of the in-store customer experience
- Maximize results and achievement of Key Performance Indicators (KPIs)
- Ensure positive customer experience and promotion of services offerings
- Meet KPIs, including OPH and NPS (85%)
Operations:
- Participate in inventory and cycle counts
- Support order fulfillment and back of house flow
- Maintain organizational integrity of BOH and display inventory
- Use point-of-sale systems, inventory management software, and other retail technology
- Mitigate internal, external, and administrative loss of product
- Identify and escalate opportunities, gaps, risks, and roadblocks
Merchandising:
- Participate in maintaining Mejuri's brand standards of visual presentation, cleanliness, and functionality
- Support validating display forms, graphics, furniture, and decor items
- Coach and inform store team members on updates or changes to Visual Merchandising standard practices
- Flag, identify, and action any inefficiencies
People:
- Participate in onboarding new talent
- Validate regular and accurate assessment of people against performance review criteria and KPIs
- Build healthy relationships with people and establish a positive work environment
- Adhere to and validate policies and compliance practices
Requirements:
- Experience in a high-volume retail environment
- Adaptable with creative and quick thinking
- Excellent organization and analytical skills
- Critical thinking ability
- Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
- Must be able to work evenings, weekends, and holidays
Benefits:
- Paid sick days
- Monthly retail bonus program
- Regular feedback via performance reviews
- Robust in-house retail learning program
- Generous product discount