Description
We’re looking for an experienced Journeyman Plumber who takes pride in quality workmanship, knows how to solve residential plumbing problems, and understands the importance of a great customer experience.
You’ll independently diagnose and repair residential plumbing issues, recommend solutions that meet homeowners’ needs, and deliver reliable service from start to finish.
Benefits
- Competitive pay: $35–$55 per hour, with weekly pay
- Performance-based earning opportunities
- Company vehicle and gas card
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing training and professional development
- Career growth and advancement opportunities
- Supportive team and resources to help you succeed in the field
What You’ll Do
- Diagnose, troubleshoot, service, and repair residential plumbing systems.
- Repair and replace water heaters, plumbing fixtures, faucets, toilets, water supply lines, drainage systems, sump pumps, and other residential plumbing components.
- Identify plumbing issues and determine the most effective repair or replacement solutions.
- Explain findings clearly and present options and estimates to homeowners.
- Recommend appropriate repairs, upgrades, and additional services based on customer needs.
- Complete repairs and installations safely, efficiently, and in accordance with Massachusetts plumbing codes and industry standards.
- Manage multiple service calls while maintaining excellent workmanship and minimizing callbacks.
- Maintain accurate service notes, job documentation, and customer records using ServiceTitan or similar software.
- Keep your company vehicle, tools, and work area clean and organized.
- Build strong customer relationships through professionalism, clear communication, and dependable service.
- Collaborate with the team and help mentor apprentices or junior plumbers when needed.
What We’re Looking For
Required Qualifications
- Active Massachusetts Journeyman Plumber (PJ) license in good standing.
- At least 3 years of residential plumbing service experience, preferably after obtaining journeyman licensure.
- Proven experience diagnosing, troubleshooting, and resolving residential plumbing issues independently.
- Experience repairing and replacing water heaters, plumbing fixtures, water supply lines, and drainage systems.
- Proficiency with copper, PEX, PVC, CPVC, and other common residential piping materials.
- Strong knowledge of Massachusetts plumbing codes, safety requirements, and industry best practices.
- Excellent customer service and communication skills, including the ability to explain findings and present repair or replacement options.
- Ability to manage multiple service calls efficiently while maintaining high-quality workmanship.
- Strong attention to detail, accurate documentation, and a commitment to minimizing callbacks.
- Valid driver’s license and ability to meet company driving requirements.
Preferred Experience
- Experience with flat-rate pricing, estimates, and presenting multiple repair or replacement options.
- Familiarity with ServiceTitan or similar field service software.
- Experience identifying additional plumbing needs and recommending appropriate solutions.
- Strong sales and relationship-building skills without relying on high-pressure tactics.
- Experience with drain cleaning equipment, sewer cameras, and hydro jetting.
- Experience mentoring apprentices or junior plumbers.
- A track record of strong productivity, quality repairs, and completing multiple service calls per day.