Description
We are seeking an enthusiastic and experienced Resident Involvement Officer to help us deliver our ambition of putting residents at the heart of the services we deliver.
The Resident Involvement Officer will work closely with colleagues across Housing to develop and deliver engaging opportunities for residents to have their say, from community meetings and events to online engagement and consultation exercises.
Key responsibilities:
- Deliver a range of face-to-face and online resident engagement activities, consultations, meetings and events.
- Recruit and support a diverse and representative group of engaged residents.
- Build effective relationships with residents, community groups, elected Members and partner organisations.
- Support resident panels, project groups and Residents' Associations.
- Facilitate online engagement platforms and forums.
- Work with colleagues to ensure resident feedback informs service design, improvement and performance.
- Provide advice, guidance and support to colleagues on effective resident involvement.
- Capture and communicate the outcomes and impact of engagement activity.
The ideal candidate will be:
- Experienced in customer, community or resident engagement, ideally within a housing or public service environment.
- A confident communicator and facilitator who can build trust with a wide range of people.
- Skilled at working with vulnerable, under-represented or harder-to-reach communities.
- Highly organised, proactive and able to manage multiple activities and priorities.
- Comfortable dealing with challenging situations, resolving issues and negotiating positive outcomes.
- Able to analyse information, make sound decisions and identify opportunities to improve customer experience.
- Collaborative and adaptable, with the resilience to work effectively in a changing environment.
- Knowledgeable about social housing regulation and the role of the Housing Ombudsman, with an understanding of the issues and barriers faced by social housing residents.
This is an opportunity to play a key role in shaping how residents influence and improve housing services across the City of London Corporation. You’ll join a team committed to meaningful engagement, better services and stronger communities.
The role is 35 hours per week, Monday to Friday, with hybrid working and an expectation to attend the workplace three days per week. The role also involves attending some resident meetings and events outside normal working hours, for which time off in lieu will be provided.