Description
We are seeking a Retail Store Manager to lead a Virgin Atlantic Holidays concession in a shared retail space at Westfield White City, London. As a Retail Store Manager, you will lead a small team of Retail Advisors, creating a warm, confident, and premium experience for every guest.
Key Responsibilities:
- Lead by example through active selling, inspiring your team to deliver brilliant guest experiences and achieve store goals
- Coach, develop, and support a small team of Retail Advisors, helping them build confidence, product knowledge, and pride in their work
- Create an inclusive, energised team culture where people feel motivated, trusted, and able to perform at their best
- Build strong day-to-day relationships with your host retailer, suppliers, and support teams so the concession runs smoothly
- Help Virgin Atlantic Holidays stand out in a shared retail environment through great service, strong brand presence, and local activity
- Use sales trends, guest feedback, and local insight to spot opportunities and keep improving performance
- Take ownership of guest feedback and escalations, making sure every interaction feels thoughtful, personal, and true to our brand
- Manage the day-to-day running of the concession, including health and safety, data protection, quality standards, and industry regulations
Requirements:
- Experience leading small teams within a retail, travel, hospitality, or guest-focused environment
- A strong track record of delivering sales and guest service results
- A natural coaching style, with the ability to build confidence and bring out the best in others
- Commercial awareness, with the ability to spot opportunities and use insight to grow local performance
- Strong communication and relationship-building skills, especially when working with partner retailers or shared teams
- Confidence managing a concession or small store with a good level of independence
- Resilience, organisation, and care in how you manage standards, service, and day-to-day priorities
- A genuine passion for creating memorable guest experiences
What We Offer:
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination
- Uncapped commission scheme rewards great guest experiences and outstanding sales performance
- Explore a range of learning programmes, available both online and in person, to support your personal and professional development
- Generous contributory pension scheme and life assurance
- Iconic Vivienne Westwood uniform in your choice of styles