Description
As a Success Architect at Salesforce, you will play a crucial role in driving successful outcomes for strategic customers by leveraging your technical expertise in AI-driven agent design, orchestration, and automation.
You will work closely with customers, colleagues, and partners to evaluate technical architecture, optimise performance, and design effective solutions.
Your responsibilities will include:
- Being a trusted Agentforce subject-matter expert for the broader Success Architect organisation
- Engaging with Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
- Identifying and evaluating capability gaps for standard product capability or identifying creative Architect solutions through customisation
- Facilitating and influencing Executive stakeholders while aligning technology strategy to business value and ROI
- Running playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
- Building strong relationships with both internal and external business partners, contributing to broader goals and growth
- Driving thought leadership through mentoring and knowledge sharing
To be successful in this role, you will need:
- Minimum of 4 years relevant industry experience
- Demonstrated success in implementing AI projects either directly or as part of a Customer Success team
- Demonstrated ability to guide customers through complex AI implementations with a focus on providing clear technical direction and removing barriers to success
- Good understanding of data modelling, integration, and data governance best practices
- Excellent communication skills, and a demonstrated ability to work collaboratively with cross-functional teams from Developer to Executive
- Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
- Ability to demonstrate basic understanding of AI and data-related industry trends
- Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
- Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
- Fluency in Italian / Spanish / German / French
Benefits:
- Office-flexible, with the expectation to work from the office three days per week
- Comprehensive benefits and resources to support work-life balance