Description
We are seeking a Customer and Trading Manager - Convenience to lead our stores and drive business results. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, often being the only manager on site with accountability for the full shop.
You will work closely with a small team of managers to ensure the store runs smoothly every day. Your responsibilities will include:
- Taking responsibility for the day-to-day running of the store
- Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
- Providing brilliant customer service and coaching a team to do the same
- Delivering KPIs and other performance indicators
- Leading operations and being comfortable doing this alone in the absence of more senior management
To be successful in this role, you will need:
- Previous line management responsibilities in a fast-paced, operational environment
- Experience of leading a team in a customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Ability to manage employee relations issues, including performance and absence management
We offer a range of benefits, including:
- Salary dependent on experience, store size, complexity, and location
- Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided in stores
- Generous holiday entitlement, maternity, and paternity leave
- Pension matching 4-7.5% of contributions
- Sainsbury's share scheme
- Wellbeing support, including emotional support, counselling, legal, and financial advice
- Colleague networks
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more