Description
We are seeking an Operational Support Assistant to join our Costs Team. As an Operational Support Assistant, you will play a vital role in supporting the Business Unit Director and Team Leader in the internal management of the Costs Team.
Key Responsibilities
- File allocation processes for new and transferred files
- Collection of internal monthly management information (MI) for new instructions, transferred files, settlements achieved, caseload levels, and performance against targets
- Marshalling the internal file transfer process from other business units and providing analysis
- Undertaking conflict checks on direct instructions
- Maintaining Sage and Dashboard with holidays requests, absence, and allowed deductions
- New starter set up in Tracker and maintenance of internal distribution lists
- Using Power BI and BO Reports to complete internal MI requests
- Providing ad hoc support to the Business Unit Director and Team Leader
Working Hours
- 35 hours per week, Monday to Friday, 9am to 5pm with 1 unpaid hour for lunch
- Part-time opportunities may be considered
Locations
- Birmingham, Bolton, or Liverpool offices
Skills, Knowledge & Expertise
- Proficient in Excel, Tracker, and Business Objects
- At least a Grade C or Grade 4 pass mark in GCSE Maths and English
- Excellent telephone and communication skills
- Ability to organise and prioritise tasks using initiative
- Calm under pressure with attention to detail
- Self-confidence with good literacy and IT skills
- Good team worker with flexibility to adapt
Benefits
- Davies Incentive Plan
- 25 days holiday per year, increasing with level of service
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support, and virtual wellbeing
- Death In Service – after 1 year's service
- Pension Contribution based on 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Gym Flex
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets