Description
We are seeking an Operational Support Assistant to join our Costs Team. As an Operational Support Assistant, you will play a vital role in supporting the Business Unit Director and Team Leader in the internal management of the Costs Team.
Key Responsibilities
- Allocate new and transferred files efficiently
- Collect and analyse internal monthly management information (MI) on new instructions, transferred files, settlements, caseload levels, and performance against targets
- Manage the internal file transfer process from other business units and provide data analysis
- Conduct conflict checks on direct instructions
- Maintain accurate records in Sage and Dashboard, including holidays, absences, and allowed deductions
- Set up new starters in Tracker and manage internal distribution lists
- Utilise Power BI and BO Reports to complete internal MI requests
- Provide ad hoc support to the Business Unit Director and Team Leader
Working Hours
- 35 hours per week, Monday to Friday, 9am to 5pm with a 1-hour unpaid lunch break
- Part-time opportunities may be available
- Locations: Birmingham, Bolton, or Liverpool offices
Skills, Knowledge & Expertise
- Proficiency in Excel, Tracker, and Business Objects
- GCSE Maths and English at Grade C or Grade 4 or above
- Excellent communication and telephone skills
- Ability to organise and prioritise tasks with initiative
- Calm under pressure with attention to detail
- Self-confident with strong literacy and IT skills
- Team player with flexibility to adapt to changing requirements
- Alignment with Keoghs Shared Values framework
Benefits
- Davies Incentive Plan
- 25 days holiday per year, increasing with service level (with options to buy and sell up to 3 days)
- Simply Health Care Cash Plan
- WeCare: 24/7 online GP, mental health support, and virtual wellbeing services
- Death In Service benefit after 1 year's service
- Pension Contribution: 5% employee, 3% employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Gym Flex
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions
- Discounts at local retail outlets