Account Manager - Groceries & Retail

We are now part of DoorDash, combining teams with greater reach, scale, and ambition. As an Account Manager, you will be responsible for the success of your portfolio of accounts, ensuring a magical experience for our users while building a solid foundation for our application.

Responsibilities:

• Create a privileged partnership with key players in your portfolio, leveraging your expertise in marketplace, foodtech, and account management.
• Manage and optimise the growth and profitability of a portfolio of partners, meeting operational and commercial objectives.
• Develop joint business plans with key stakeholders, using routines such as price, range, rollout, ops, and tech review to drive partnership growth.
• Deploy and expand your portfolio, negotiating marketing campaigns as part of the joint business plan.
• Analyse daily data on brand performance and Deliveroo operations to identify issues and improve service levels.
• Optimise and manage processes, creating tools and best practice guides for specific accounts and the overall portfolio.
• Monitor compliance with contractual commitments made with portfolio partners.

Profile:

• 3-6 years of account management or sales experience, preferably with a large retail organisation.
• Commercial: skilled in negotiation, anticipating commercial discussions, and maintaining a quality portfolio.
• Strategic: able to take a step back, understand unstructured issues, and propose solutions through action plans and result tracking.
• Analytical: capable of being concise, diving deep into data, and understanding metrics that improve performance for partners in-store.
• Proactive: enthusiastic about being on the ground and involved in operational aspects within your perimeter.
• Customer-centric: obsessed with our clients, using quantitative and qualitative data to build operationally excellent services.
• Fluent French and English required.

Diversity, Equity and Inclusion:

At Deliveroo, we value diversity and inclusion, recognising that a great workplace reflects the world around us. We're committed to fostering an environment where everyone can do their best work and feel they belong.