Description
At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences.
As a Senior Engineer on the BrazeAI Operator team, you will build AI-powered product experiences that are reliable, useful, and deeply integrated into the Braze product.
Responsibilities:
- Design and build AI-powered product experiences using TypeScript, React, and LLM provider APIs
- Develop the agentic tool runtime that lets BrazeAI Operator take actions inside the product on behalf of users
- Build integrations between Operator and core Braze product surfaces, third-party vendors, and AI model providers
- Improve the reliability, observability, and safety of LLM-backed systems
- Lead projects from ambiguous product or technical goals through implementation, launch, and iteration
- Collaborate with other engineers through technical design, code review, and clear engineering practices
Requirements:
- Solid track of software engineering experience with a strong track record of technical impact
- Strong in modern frontend development and comfortable working across the stack into backend systems
- Experience building production systems that integrate with AI/ML models, LLM APIs, or other complex external services
- Care about reliability, observability, safety, and user trust in AI-powered products
Nice to have:
- Experience with prompt engineering, LLM evaluation, or agentic system design
- Experience with real-time systems, streaming protocols, or event-driven architectures
- Experience building MCP servers
- Experience with Ruby on Rails and/or Python
- Experience with MongoDB, Redis, Kubernetes, or Datadog
- Experience with browser automation (e.g., Playwright)
We offer:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend