Description
You will lead the Live & Player Services organisation, a key part of Ubisoft's Core Services, which connects players, technology, and business across the Ubisoft ecosystem.
Your role involves strategic leadership, operational excellence, and in-depth understanding of player-facing features such as Ubisoft Connect, e-commerce, in-game campaigns, and cross-platform play to enhance player engagement, personalised profiles, and player safety.
Key Responsibilities:
- Develop and implement the long-term vision and strategy for Live & Player Services, partnering with senior leaders, publishing teams, technology teams, and external platform partners.
- Drive the evolution of player-facing services, including Ubisoft Connect, live activations, player engagement and security, personalisation, e-commerce, and integration with partner ecosystems.
- Anticipate industry trends, technological advancements, and regulatory changes, turning them into strategic opportunities and competitive advantages.
- Prioritise investments to maximise long-term value creation.
- Balance short-term business priorities with long-term strategic investments.
Requirements:
- Significant experience in live operations, player services, digital platforms, or service-oriented organisations.
- Proven experience managing teams of over 300 people, with multidisciplinary and geographically dispersed teams.
- Experience in creating and managing strategic partnerships with external platforms, technological partners, and e-commerce providers.
- Experience in organisational transformations.
- Strong business acumen with a solid understanding of complex production environments, value chains, and technological landscapes.
- Solid understanding of live services, digital ecosystems for players, and e-commerce operations.
- Strong financial management skills, including budget responsibility and return-on-investment decision-making.
- Ability to simplify complex issues, collaborate effectively, and influence various stakeholders.
- Strong player-centric approach, integrating player expectations and experiences into strategic and operational decisions.
- Collaborative and inclusive leadership style, with a proven ability to mobilise stakeholders and drive priorities in complex and transforming environments.