Description
As VP, Live & Player Services, you will lead a transversal and globally distributed organization responsible for the platforms, services, and expertise that shape the player experience and maximise business impact.
Key Responsibilities:
Strategy:
- Define and execute the long-term vision and strategy, acting as a strategic partner to business leaders, Publishing, Technology and external platform partners while aligning stakeholders around shared objectives.
- Shape the evolution of Ubisoft’s player-facing services and capabilities, including Ubisoft Connect, live activation, player engagement, player trust & care, personalization, ecommerce, and partner ecosystem integration.
- Anticipate industry, technology, and regulatory shifts and translate them into strategic opportunities and competitive advantage.
- Drive prioritization and investment decisions to maximize long-term value creation.
- Balance short-term business priorities with long-term strategic investments.
Business & Operational Excellence:
- Develop and maintain a clear and accessible portfolio of services with defined capabilities, ownership, and value propositions that is easy for partners to understand and navigate.
- Own the performance, effectiveness, budget, and capability roadmap of Live & Player Services.
- Balance quality, delivery, and investment trade-offs across business priorities, platform opportunities, partner commitments and operational needs to maximize impact and return on investment.
- Ensure resources, capabilities, and investments are aligned with the highest-impact priorities across the portfolio.
- Establish clear performance metrics and accountability mechanisms to drive operational excellence.
Organizational effectiveness:
- Position Live & Player Services as a strategic enabler of Ubisoft's player ecosystem, strengthening player relationships, commercial performance and partner value.
- Shape and lead the continued evolution of Live & Player Services into a unified, globally integrated organization with a shared vision & culture.
- Establish a cohesive operating model across player engagement, live activation, commerce, player trust & protection, with clear mandates and accountability.
- Inspire, engage, and develop a globally distributed workforce by fostering an inclusive culture, aligning teams around a shared vision and objectives, and building strong leadership capabilities across the organization.
- Build and develop a high-performing global organization, strengthening capabilities, expertise and career mobility across domains.
QUALIFICATIONS:
- Extensive experience in live operations, player services, digital platforms, or service-oriented organizations.
- Proven experience leading large multi-site and multidisciplinary teams.
- Experience building & managing strategic relationships with external platforms, ecommerce and technology partners.
- Experience managing organizational transformations.
- Business mindset with a strong understanding of complex production, the end-to-end value chain, and technical environments.
- Strong understanding of live services, player-facing digital ecosystems, and ecommerce/platform operations.
- Strong financial acumen: budget ownership, ROI decisions.
- Ability to simplify complexity, collaborate and influence stakeholders.
- Ability to combine the rigor of large-scale enterprises with the agility and customer-centricity of fast-changing environments.
- Customer-obsessed leader who consistently champions player needs and experiences.
- Collaborative, agile, and credible leader who builds alignment across diverse stakeholders and leads effectively through complexity, ambiguity, and change.