Technical Solutions Engineer

You will be part of Cisco's Technical Sales organization, serving as a trusted advisor to customers and partners while representing Cisco’s industry-leading portfolio across Networking, Security, Cloud, Collaboration, AI, and emerging technologies.

As a technical sales professional, you will own the technical relationship with customers and partners, helping them achieve their business outcomes through Cisco’s technology portfolio.

Your Impact

As a Technical Solutions Engineer, you will play a critical role in driving customer success and business growth by aligning technology solutions with customer objectives. You will:

• Collaborate with account teams to develop and execute customer account strategies, identifying opportunities for growth, cross-selling, and upselling.
• Serve as a trusted technical advisor to customers, partners, and internal stakeholders.
• Translate customer business requirements into technical solutions leveraging Cisco’s full portfolio.
• Design, present, and demonstrate solutions that showcase the business value and technical capabilities of Cisco technologies.
• Build and maintain strong relationships with technical and business decision-makers across customer organizations.
• Lead customer engagements and strategic discussions with IT leaders and line-of-business stakeholders.
• Identify customer challenges and tailor solutions that address specific business and technical requirements.
• Drive technical aspects of the sales cycle, from opportunity qualification through solution design and deal closure.
• Manage and coordinate virtual teams of technical resources to support customer opportunities.
• Participate in demand generation, enablement programs, and customer-facing campaigns.
• Proactively monitor market trends and competitive activity to position Cisco effectively and increase market share.
• Collaborate with internal business entities and sales teams to provide customer feedback, market insights, and strategic recommendations.
• Lead educational and enablement initiatives to increase awareness and adoption of Cisco solutions among customers, partners, and stakeholders.
• Adapt and prioritize effectively within a dynamic and evolving sales environment.

Minimum Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent experience).
• 8+ years of experience in technical pre-sales, solution engineering, or customer-facing technical sales roles.
• Proven experience leading customer engagements and technical sales cycles.
• Strong understanding of enterprise technology domains including Networking, Security, Cloud, Collaboration, and AI.
• Demonstrated ability to translate business requirements into technical solutions.
• Experience delivering technical presentations, demonstrations, and solution workshops to customers and partners.
• Strong customer engagement, communication, and relationship management skills.
• Proven ability to collaborate across cross-functional teams and influence stakeholders.
• Commercial awareness with a strong focus on customer success and business outcomes.

Preferred Qualifications

• Industry certifications such as CCIE, CCNP, or equivalent vendor certifications.
• Solution design and architecture experience across Networking, Security, Cloud, AI, Collaboration, and related technologies.
• Experience working with enterprise and strategic accounts.
• Strong competitive positioning and market analysis capabilities.
• Demonstrated success in driving revenue growth, market share expansion, and customer acquisition.
• Self-motivated professional capable of operating effectively in a fast-paced and highly collaborative environment.
• Experience leading virtual technical teams and mentoring peers.
• Strong analytical, problem-solving, and strategic planning skills.

Success Measures

• Growth in revenue through successful conversion of opportunities into closed deals.
• Increased penetration within existing accounts through cross-selling and upselling.
• Expansion of Cisco market share through competitive displacement.
• Acquisition of new customers and development of long-term strategic relationships.
• Customer satisfaction and successful achievement of customer business outcomes.
• Effective collaboration across sales, technical, and partner ecosystems.