Description
We are seeking a Technical Support Administrator to join our Level 2 Service Desk within our Digital Modernisation Division. As a Technical Support Administrator, you will work in some of the most complex, multi-vendor tech environments alongside a supportive and collaborative team.
The position involves accepting and resolving escalated tickets from the Level 1 Service Desk, monitoring and administering storage technologies, and participating in shift work to support 24/7 service coverage.
Responsibilities:
- Accept and resolve escalated tickets from the Level 1 Service Desk
- Monitor and administer storage technologies, including SAN/NAS and block and file storage
- Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure
- Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux
- Participate in shift work to support 24/7 service coverage
Requirements:
- An interest in providing technical support and resolving complex issues
- Strong problem-solving abilities and effective communication skills
- An adaptable approach to new requirements and problem sets, with a commitment to continuous learning
This role requires the successful applicant to be an Australian citizen, gain and be able to maintain a Baseline security clearance.
The position will only be open to Aboriginal or Torres Strait Islander applicants.
We offer a range of benefits, including flexible work arrangements, wellbeing programs, and opportunities for professional development.
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