Description
We are looking for a Customer Success Specialist to join our team. As a Customer Success Specialist, you will drive solutions-based, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution.
You will regularly lead customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and multi-functional onboarding programs. The CSS acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes.
Additionally, you will oversee Technical Adoption Plans (TAP) execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions. At the core, a CSS must be able to demonstrate deep technical knowledge in at least one area of expertise and be able to engage with customers on its application in their architectures.
You will work directly with our customers and gain direct experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact on the lives of Veterans and military service members.
Responsibilities:
- Drive solutions-based, technical and complex adoption strategies across large, strategic customer segments
- Lead customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and multi-functional onboarding programs
- Act as a trusted advisor to senior customer leaders
- Oversee Technical Adoption Plans (TAP) execution and integration across multiple teams
Requirements:
- Must possess a current US Government DOD Security clearance at a TS/SCI Full Scope level
- 8 years relevant experience in Cisco networking (Emphasis on Security, Enterprise Networking, Data Center, Full Scope Observability (FSO) and AI are a plus)
- Cisco Certified Internetwork Expert (CCIE), Cisco Certified Networking Professional (CCNP) or equivalent skills (Security, Enterprise Networking)
- Comfortable speaking in front customers, both live and via video, presenting Cisco solutions with confidence
Preferred Qualifications:
- Be experienced delivering Cisco standard methodologies within our customer's infrastructure
- Be able to demonstrate the ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of sophisticated network problems
- Be able to develop and orchestrate technical adoption plans (TAPs) that align with customer business objectives and improve technology investments to promote the full realization of Cisco solutions
- Strong analytical and problem-solving skills with ability to solve technical problems
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next