Description
We are looking for a Customer Success Representative to join our team at Slack, a subsidiary of Salesforce. As a Customer Success Representative, you will be responsible for providing exceptional customer experiences to our Japanese customers. You will effectively resolve enquiries via Email and Chat in a considerate, accurate, and timely manner. You will also collaborate with the product development and QA teams to test new features and bug fixes and surface meaningful customer feedback.
Responsibilities:
- Effectively resolve enquiries from Japanese customers via Email and Chat
- Compose thoughtful, personalized responses for various customer requests
- Triage incoming requests and spot trends in customer issues
- Identify, reproduce, and document bugs for engineering teams
- Collaborate with product development and QA teams to test new features and bug fixes
- Make active contributions to help achieve team goals and successes
- Contribute to the ongoing learning and success of your team and the company
Requirements:
- Fluency in Japanese (speaking, reading, and writing)
- Business-level proficiency in English
- Previous experience in technical support, desktop support, or a similar role
- Strong knowledge of OAuth, Single Sign On, software development life cycle, and/or network
- Working knowledge of Windows/Linux/Mac OS and mobile device products
- Experience in supporting or selling Slack
- Keen attention to detail and strong problem-solving skills
- Ability to work in a fast-paced environment and prioritize responsibilities
Nice to Have:
- Business-level Korean
- Experience working in a global environment
- Proficiency in Korean
- Working knowledge of APIs
- Coding knowledge in popular programming languages