Associate Product Manager (UK Loans)

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start.

We're looking for a proactive, data-driven Associate Product Manager to join our UK Loans product team. You'll play an important role in shaping the customer experience after they take out a loan: from how we engage with customers and manage payments, to how we support those who experience financial difficulty.

Responsibilities

• Improving repayment performance: Running experiments to help more customers pay on time, from choosing repayment dates to how and when we remind people to pay.
• Personalising customer engagement: Own how we communicate across email, SMS and in-app notifications, testing new messages and improving our tooling.
• Making loan management easier: Optimising and expanding journeys within the Zable SuperApp, particularly for those who need additional financial support.
• Using data to drive improvements: Work with Credit and Data Science to identify opportunities and build models to improve payment and servicing outcomes. Build dashboards to track key metrics and measure the impact of what we launch.
• Testing and learning with customers: Running customer research and testing ideas to understand what people need, how they behave and what works best.
• Taking products from idea to launch: Working across Engineering, Data Science and Operations to understand the impact of new features, coordinate their rollout and make sure they work for both customers and the business.
• Increasing impact with AI: Building tools and automations with AI that save time for you, the ops team and the wider business.

Requirements

• Experience: 1–2 years in product, or 2-3 years in strategy, analytics, consulting or similar roles, ideally with experience working closely with product or delivery teams to get things done.
• Communication: You can clearly explain ideas and requirements to different audiences, from writing specs for engineers to training Operations teams.
• Curiosity: You ask lots of questions and aren't satisfied until you understand why something is happening.
• Problem-solving: You enjoy forming hypotheses and finding the quickest way to test them, even if the first version is rough around the edges.
• Data-driven: You're comfortable working with data and can use SQL or Python to investigate problems and answer your own questions.
• AI-native: You're already experimenting with AI tools like Claude Code, Cursor or Codex in your work or side projects, and are excited to see how far they can take you.
• Hands-on: You're happy to roll up your sleeves and pick up the small jobs. In a lean product team, no task is beneath your attention.
• Adaptable: You enjoy variety and like that no two days look quite the same.

Benefits

• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites.
• Health coverage: support for your physical and mental wellbeing, including private health cover.
• Retirement & savings: long-term financial wellbeing through retirement savings plans.
• Employee referral programme: earn a competitive bonus when you refer successful new team members.
• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations.
• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations.