Description
As a Sales Operations Leader at 3M, you will play a strategic regional role driving sales productivity, commercial excellence, and operational governance across the area.
Key Responsibilities:
- Directly manage, mentor, and develop a high-performing regional Sales Operations team distributed across multiple countries in the area.
- Work closely with Global Pillar Leaders to translate global strategies into regional execution, while acting as a trusted advisor to key Country Managers and Area Sales Directors.
- Provide strict oversight, approval workflows, and final validation for all sales team structural updates, headcount/territory changes, and commission payment modifications.
- Oversee the end-to-end design, quota setting, performance tracking, and payout calculation for the regional SIP, ensuring alignment between incentives and business targets.
- Act as the regional business owner for the CRM platform (e.g., Salesforce), overseeing pipeline hygiene, data governance, user access, and reporting standards.
- Continually evaluate, upgrade, and enhance the sales technology stack, identifying gaps in current processes and implementing modern sales enablement tools, automated dashboards, and AI-driven solutions.
- Define, analyse, and optimize core performance metrics (KPIs) and sales pipelines to eliminate bottlenecks and maximize sales force productivity.
Qualification Requirements:
- Bachelor’s degree in Business, Marketing, Engineering or a related field; an MBA or relevant advanced certification is an advantage.
- 3-5 years of progressive experience in Sales Operations, CRM management, or Commercial Excellence within a complex, multinational corporation (MNC).
- Preferred 3–5 years of proven experience directly managing and developing regional or cross-border teams across diverse geographic markets.
- Deep functional knowledge of sales incentive plan (SIP) mechanics, compensation theory, compliance frameworks, and change-control management.
- Proven track record of managing enterprise CRM ecosystems (e.g., Salesforce) and business intelligence platforms (e.g., PowerBI).
- Exceptional communication and negotiation skills, with a track record of successfully influencing senior global leaders and local country stakeholders.
- Strong financial and analytical capabilities, with the ability to turn raw data into strategic commercial insights.
This role follows an on-site working model, requiring at least four days per week at a 3M office located in one of the following locations: AMK, Singapore; Bangkok, Thailand; Ho Chi Min, Vietnam; Seoul, Korea; Tokyo, Japan; North Ryde, Australia; Taipei, Taiwan; North Shore, New Zealand; KL, Malaysia; Jakarta, Indonesia.