Description
SupportYourApp is seeking a L2 Technical Support Consultant to join their team. As a L2 Technical Support Consultant, you will deliver outstanding technical support via emails, phone calls, and chats. You will take ownership of technical issues reported by customers and triage them as needed. You will analyze and resolve customer inquiries containing technical issues or feedback. You will follow procedures for proper escalation to relevant internal teams and key stakeholders. You will maintain accurate records of failures, maintenance activities, and bugs. You will contribute to and maintain the company's support knowledge base and related documentation. You will ensure compliance with the company's Service Level Agreements (SLAs).
To succeed in this role, you need excellent English communication skills (C1 for both spoken and written). You should have at least 1-2 years of proven experience in a Technical Support Engineer, Systems Administrator, or Advanced Support Specialist role. You should have hands-on experience with Windows and Linux operating systems, with a strict emphasis on command-line interface (CLI) and terminal-based management. You should have hands-on experience in diagnosing, troubleshooting, and resolving hardware-related issues in technical environments. You should have a solid understanding of hardware and software interactions, including how system components work together to ensure functionality and performance.
Benefits include flexible schedule, opportunity to cooperate fully remotely, inclusive international environment, compensation in USD, rewards for referring friends, balance between project workload and personal time, responsive leadership interested in your development and long-lasting cooperation, greenhouse conditions for self-development, and a culture built on trust, with no time-tracking requirements.