Moderator

The International Rescue Committee (IRC) is seeking a Moderator to join its SignPost initiative, a digital platform providing accessible information to refugees, asylum seekers, and affected communities worldwide.

As a Moderator, you will be the organisation's digital 'frontline' staff, using social media to communicate directly with users, responding to comments, messages, and questions.

Responsibilities:

• Respond to messages and comments received on InfoPa'lante's social media channels with the help of a team of experts and moderation guidelines.
• Engage users in online conversations.
• Follow protocol for escalating vulnerable cases to protection specialists.
• Develop strategies for representative and notable comments and write daily communication analysis.
• Share insights, comments, cultural awareness, contextual knowledge, and learning with the wider team.
• Collaborate with editorial and social media teams to develop comprehensive and well-researched responses.
• Analyse information gaps between refugee populations to inform future content creation.
• Make referrals in cases of protection risks.
• Develop reports on activities performed.
• Stay up-to-date with new information and attend regular training as needed.

Requirements:

• Professional qualification in Social Work/Human Rights/Psychosocial or related field.
• Minimum 6 months' experience working in Protection, particularly with refugees, migrants, or displaced persons.
• Strong computer skills and familiarity with basic software tools: Windows, Android, Skype, Microsoft Suite, and Google Docs.
• Knowledge of social media platforms, such as WhatsApp or Facebook, and their cultural usage.
• High emotional intelligence and ability to empathise with users.
• Understanding of language nuances and ability to apply communication guidelines in written responses.
• Ability to work autonomously and as part of a team.
• Respect for people from all walks of life.
• High attention to detail.
• Commitment to providing accurate information to people in crisis.
• Familiarity with topics related to regularization, healthcare affiliation requirements, and legal processes.

Benefits:

• Employment contract.
• Salary: $3,711,700 with social benefits as per law.