Description
As a Renewals Manager at Asana, you will define, test, and scale a renewals model in the Japan market, partnering with customers and internal stakeholders to ensure customer success and maximise retention.
Your primary focus will be managing customer renewals, identifying expansion opportunities, and driving high customer satisfaction.
Key responsibilities include:
- Leading the renewals process for customers in Japan
- Engaging with key decision-makers to understand customer requirements and demonstrate Asana's value
- Negotiating and executing renewal contracts with Finance and Legal
- Developing strategies to mitigate potential churn and improve retention
- Identifying upsell and cross-sell opportunities
- Managing a 90-120 day rolling forecast of renewals
- Tracking key business outcomes, including Renewal Rate and Net Retention Rate
- Maintaining accurate customer and renewal information in Salesforce
Requirements:
- 2-5 years of experience in customer-facing SaaS roles
- Business-level fluency in Japanese and English
- Experience with commercial negotiations, value selling, and closing
- Strong organisational and time-management skills
- Ability to work with technology and business systems like Salesforce and Asana
- Collaborative spirit and ability to drive momentum and on-time renewals