Description
The Director, Business Architecture & Transformation will support the business architecture vision and transformation roadmap for Operations that underpins LSEG's long-term growth ambitions.
The vision is to create a safe, secure and automated data production and service environment that is driven by straight through processes. These high quality, scalable operating models will significantly improve efficiency, quality, resilience, scale and speed to market.
Working across Operations, Engineering and business teams, the role will help develop a multi-year modernisation programme, encompassing database infrastructure, operations tooling, process/workflows and quality management capabilities.
Key Responsibilities
Defining the Future Vision
- Help develop the business architecture blueprint that underpins operational transformation across all content domains.
- Translate strategic objectives into executable transformation roadmaps, investment priorities and measurable outcomes.
Deliver Straight Through Processing Transformation
- Define Straight Through Processing maturity targets and create a structured roadmap to achieve world-class operational performance
- Partner with technology leaders to ensure business architecture and technical architecture remain aligned
- Reduce infrastructure and tooling complexity through reusable self-service capabilities and platform standardisation across Content Operations
- Leverage AI, machine learning and advanced workflow technologies to increase automation and reduce manual intervention
- Incorporate a future-state quality framework focused on automated controls and intelligent exception management
- Reduce operational risk through proactive monitoring, predictive quality controls and workflow orchestration
- Collaborate with Product and Technology teams to accelerate innovation and delivery
- Help develop and present business cases, investment proposals and progress updates to executive governance forums
- Establish governance frameworks, KPIs and benefits tracking across transformation initiatives.
Key Success Measures
- Delivering a E2E future process architecture and roadmap for ~30 content sets
- Implementation Success measures include:
- Percentage increase in Straight Through Processing
- Percentage increase in Productivity (data volumes/FTE) and throughput
- Increased process volume insensitivity (no backlogs/timeliness issues through peaks, low marginal staff costs to data coverage increases)
- Reduction in exception volumes and false positives
- Improved service levels and customer outcomes (Data Corrected cases, Red, Days, Customer facing metrics and Customer Service Scores)
- Capacity generated to support business growth
Experience
- Experience working in large-scale operations, data and technology functions ideally within financial markets or information services industries.
- Understanding of operational excellence, process engineering and automation methodologies (e.g. Lean Six Sigma, process mapping, analysis and measurement)
- Experience modernising large-scale data platforms and operational ecosystems
- Strong understanding of relevant technologies and how they can be brought together to deliver E2E process excellence. This would include databases, workflow tooling, quality tooling, automation and AI
- Background in enterprise architecture, business architecture or operating model design.