Description
We are looking for a KYC Team Lead with German language skills to join our team in Bulgaria.
As an Onboarding KYX Team Lead, you will be responsible for a team of KYX analysts in Bulgaria, conducting stringent checks and due diligence at the Onboarding stage.
Responsibilities:
- Leading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time.
- Being the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts.
- Resolving the issues raised by analysts and escalations by stakeholders.
- Leading and coordinating the CDD and EDD reviews of low, medium and high risk members.
- Mentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well.
- Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.
- Suggesting and executing procedural improvements.
- Acting as an escalation point for your teammates.
- Managing other tasks and Remediation Activities as assigned.
- Steering and overseeing individual and team KPIs / OKRs.
- Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level.
Requirements:
- Previous KYC experience.
- Proven experience as KYC team leader.
- Expertise in Risk & AML understanding of merchants.
- Excellent verbal, written and interpersonal communication skills in English.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Highly motivated, enthusiastic and driven individual with a never say die attitude.
- Self-motivator and self-starter.
- Highly data driven and have good capabilities in Excel.
- Focused on quality.
- Proficient in German.
- Able to adapt well to change and successfully set and adjust priorities as needed.
- Multi-tasker who can manage multiple streams of work concurrently.
Benefits:
- 25 days paid annual leave.
- 3 paid days off for volunteering or L&D activities.
- Extended maternity and paternity leave covered by the company.
- Personal L&D budget.
- Additional health & dental insurance.
- Mental wellbeing platform.
- Fully covered Multisports card.
- Food vouchers.
- Snacks, light food, drinks in the office.
- WFH equipment allowance.
- Flexible working from home.
- Sabbatical Leave.
- Transportation bonus to cover office commute under the hybrid work arrangement.