Description
As an Online Manager at Asda, you'll play a vital role in the day-to-day running of our Online operation in store.
You'll be responsible for the online shrink agenda with structured processes and data-led decisions, validating picker and driver resources for the store through effective rota planning, ensuring the team drives picking accuracy to guarantee consistency in the online operation.
Key Qualities:
- Drive strategy into action: Plan and execute all trading activity on the shopfloor, delivering great availability standards, key metrics, and KRAs through routine and processes.
- Lead with impact: Engage and coach your team to constantly improve routine and process while creating a culture of selling with personality, driving pick accuracy, and serving customers with heart and pride.
- Results-focused: Drive best value offering across our online operation, CSI, and react to customer feedback to create and execute effective action plans from audits.
- Talent Development: Listen with empathy, drive resilience, and encourage ownership, focus, and passion for the business by bringing the 'Asdaness' to work every day and supporting the development of the team.
Requirements:
- Experience as Team Leader, Supervisor, or Manager in a complex Online retail environment.
- Operational knowledge of the Online retail environment.
- Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
- Experience developing teams and managing change through leadership and building resilience.
- Strong organisational skills and great customer service.
- Flexibility to work a range of shifts, including weekends and evenings.
Benefits:
- Competitive salary
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
- Discretionary company bonus scheme
- Access to an enhanced electric car scheme
- Free eye test for you and your nominated user
- Discounted rates and special offers on Asda services
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account, and more
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, free counselling, legal, mortgage, cancer, and bereavement support
- Asda Allies Inclusion Networks
- Excellent parental leave policies
- Colleague recognition programme
- Special offers and discounts across various services and activities