Description
Our Customer Success team is the linchpin of the post-sales customer relationship. As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB.
You’ll be responsible for maximizing customer lifetime value and success for a book of G2000 business, acting as a strategic partner to C-suite and technical leaders to align MongoDB’s capabilities with their multi-year IT transformations.
Key responsibilities include:
- Proactively identifying and mitigating complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies
- Conducting comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes
- Leading the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that drive customer maturity and global revenue realization
- Serving as the strategic voice of the customer within MongoDB, leveraging insights from complex environments and unique use cases to directly influence the product roadmap and coordinate cross-functional execution
Requirements:
- 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business
- Excellent verbal and written skills with the proven ability to influence technical and business outcomes at the C-suite level without direct authority
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
Benefits:
- Base salary range: $130,000-$180,000 CAD
- Equity
- Participation in the employee stock purchase program
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- Registered Retirement Savings Plan (RRSP) with employer match
- Mental health counseling
- Backup child and elder care
- Health, dental, and vision benefits offerings