Description
We're seeking a Customer Success Manager to support our customers on their Workday Adaptive Planning journey. As a CSM, you will advocate on behalf of Workday customers to help them succeed and realise the full potential of their investment.
Responsibilities:
- Support customers through regular checkpoints to drive value, adoption, and retention
- Identify new growth opportunities for success at every point on our customers' journey
- Collaborate with internal teams to deliver customer satisfaction
- Develop strategic goals and objectives to support our customers' growth
Requirements:
- 8+ years experience in a Customer Success or Account Management role, preferably in a SaaS or technology environment
- Experience with a CRM system such as Salesforce & Gainsight or similar
- Excellent organisation, time management, and critical thinking skills
- Strong understanding of FP&A processes
- Skilled at building strong relationships with customers and internal stakeholders
Benefits:
- Competitive salary ($95,000 - $142,600 USD per year)
- Opportunities for growth and development
- Comprehensive benefits package
Flexible Work:
- Combine in-person time and remote work
- Spend at least half (50%) of your time each quarter in the office or in the field