Description
South Yorkshire Police is looking for motivated, professional, and enthusiastic individuals to join our Force Crime Bureau (FCB) – a team at the heart of ensuring crime is recorded accurately, ethically and to the highest standards.
As an FCB Operator, you will play a vital role in maintaining the quality and integrity of crime recording, supporting investigations, and helping ensure victims receive the service they deserve.
Key Responsibilities:
- Receive, review, and input all reports of crime from members of the public, police officers and police staff and other third-party organisations on computerised systems received either by telephone or via other SYP systems.
- Provide advice on matters relating to the recording of crime in line with the Home Office Counting Rules.
- Utilise local decision-making tools (THRIVE/NDM) to determine whether crimes can be filed within FCB or passed for further research and investigation.
- Inform and advise victims regarding the filing of crime, progression of investigations and finalisation in line with VCOP.
- Identify erroneous records within South Yorkshire Police’s crime recording system and liaise with supervision to progress actions required to correct these.
What We Offer:
- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family-friendly policies including enhanced maternity, paternity, and adoption leave
- Flexible working arrangements including flextime and hybrid working for some roles
- Job sharing/part-time working for some roles
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust (FIT)
Skills and experience:
- Excellent customer service skills with a customer centric approach.
- Must have a flexible approach to work to meet the needs of the organisation including working a 24-hour shift system and weekends where applicable.
- Must have proven ability in the use of windows-based computer systems, either by qualification or work experience