Forward Deployed Engineer, LATAM

The Role

We're building a local Enterprise Sales Pod in Bogotá , one AE and one Forward Deployed Engineer (FDE), working together to build a Telnyx enterprise business in your market. You'll embed directly with enterprise customers to architect and ship production systems on Telnyx's global network , voice, messaging, AI, and wireless. This isn't about demoing products. It's about building real solutions that work at scale. You'll work side-by-side with a dedicated Enterprise AE , not a demo resource, but a commercial partner who owns the named-account list, builds executive relationships, and closes the deal. You own the technical side: discovery, architecture, POC, and production go-live. You win together. No throw-over-the-wall.

What You'll Do

• Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
• Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
• Run open-weight LLMs in customer environments , consume GLM, Kimi, DeepSeek, Qwen, and MiniMax through Telnyx Inference (OpenAI-compatible API; there's no model infrastructure for you to run), or deploy self-hosted stacks (Llama, Mistral, and region-specific models like Latam-X, Guaraní-BERT, or other Spanish/Portuguese-language sovereign models) behind your own serving engine when air-gapped or sovereign-cloud requirements demand it
• Deploy and operate LiteLLM as the model gateway in customer environments: a unified OpenAI-compatible interface across self-hosted open-weight models and hosted providers, with routing, load balancing, retries and fallbacks, rate limits, and per-team virtual keys
• Instrument and govern LLM usage through the gateway , cost tracking and budgets, caching, logging and observability (OpenTelemetry, Langfuse, or similar), and guardrails , so customers can see and control what their AI workloads are doing
• Wire production observability for everything you ship , metrics, logs, traces, dashboards, and alerting (e.g. Prometheus + Grafana for metrics, OpenTelemetry for traces, Graylog or ELK for logs , or the customer's existing stack) , so you and the customer's ops team both know what "healthy" looks like and what pages whom when it isn't
• Design model routing strategies for real-time voice workloads, balancing latency, cost, and quality, with sane fallback behavior when a provider degrades
• Make the build-vs-buy case between self-hosted open-weight models and hosted frontier APIs, and keep the customer's application code portable across both
• Adapt models to customer domains: prompt and RAG pipelines and evaluation harnesses for Spanish, Portuguese, and English language use cases and Andean/LATAM-specific regulatory environments (Ley 1581, data localization, SIC compliance)
• Lead POCs, pilots, and production launches from whiteboard to go-live
• Own customer outcomes , stay engaged until the solution is live and stable
• Collaborate directly with Product and Engineering to shape the roadmap based on field insights from Colombia and the broader Andean/LATAM region
• Create clear technical documentation, runbooks, and maintainable solutions for handoff
• Troubleshoot and resolve complex integration issues alongside customer teams

What We're Looking For

• CS degree or equivalent experience
• 3+ years building and shipping production software , you've written code that real users depended on, you've been on-call for it, and you've debugged it when things broke. (A consulting background counts if this is also true of you.)
• Proficiency in multiple languages: Python, Node.js/TypeScript, Go , you're more dangerous in some than others. (Telnyx Edge Compute , functions and stateful actors , is TypeScript, so that one pulls double duty.)
• Practical understanding of what breaks in front of a model in production: provider rate limits and quotas, timeout and retry behavior, streaming, token accounting and cost attribution, and the failure modes that only show up under concurrency
• Comfortable deploying containerized services on Kubernetes, with secrets management, config, and upgrades as part of the deployment story
• You've wired observability and been paged because of it , Prometheus + Grafana, OpenTelemetry, Graylog, ELK, or equivalent. You know what to monitor, what to alert on, and what "healthy" looks like
• High-concurrency experience , Kafka, message queues, or event streams at real scale. When throughput spikes you know what breaks , consumer lag, backpressure, hot partitions, rebalance stalls , and what absorbs it: partitioning, consumer groups, parallelism up to your partition count
• You've built APIs from scratch, not just consumed them , OpenAPI spec, REST/GraphQL design, auth, rate limiting, versioning, idempotency
• Event-driven thinking and cloud-native instincts
• Exposure to SIP, WebRTC, or real-time voice/messaging systems
• Self-sufficient by default , there's no engineering team behind you. You read the code and the docs, ask the customer (not your manager), and make sound engineering judgment calls on your own
• Customer-facing engineering experience , you can run discovery with a customer's engineers and present to their executives in the same week
• Ability to translate "it's not working" into root cause
• Comfortable working on customer sites and in high-stakes technical conversations
• Excellent written and verbal communication in English and Spanish. You can run whiteboard sessions, live troubleshooting, and escalations with customer engineering teams.
• Based in Bogotá, or willing to relocate , this is a hybrid role with travel across Colombia and the broader Andean/LATAM region
• Legally authorized to work in Colombia, or eligible for sponsorship