Description
We are seeking a Compliance Risk Control Specialist to join our team. As a Compliance Risk Control Specialist, you will be responsible for assessing and responding to compliance-related transaction queries initiated by our Network Partners, Beneficiary banks or from our own internal compliance controls.
Responsibilities:
- Assess and respond to Compliance related transaction queries initiated by our Network Partners, Beneficiary banks or from our own internal compliance controls.
- Ensure responses are sent in a timely manner in line with our internal SLAs and deadlines set by Visa's partners.
- Collaborate with the screening and transaction monitoring teams on high-risk cases, escalating any actual or suspected sanctions matches or financial crime concerns.
- Identify any reoccurring issues raised by Visa's network partners and effectively resolve any problems resulting in the reduction of partner requests.
- Engage with clients to understand customer activity following alerts or requests from bank partners.
- Identify and internally escalate actual or suspected financial crime incidents.
- Identify, investigate anomalous transaction patterns.
- Escalate trends or spikes in query volume by customer or partner to ensure we can proactively identify delays or issues.
- Assist the Senior Compliance Analysts and Managers with analysis of current and future screening and monitoring requirements as required.
- Collaborate with other departments to create a culture of compliance.
Requirements:
- Previous experience in financial/corporate sector payments, FX and/or compliance.
- Experience managing client inquiries, service requests, and escalations while meeting established service level agreements (SLAs).
- Client query management, stakeholder engagement, payment operations, compliance awareness, and problem-solving skills.
- Understanding of IT systems, operational and/or product development payment processes, especially in e-Commerce environments for retail and/or corporate payments.
- Courteous and friendly nature (team player).
- Strong communication skills, written and oral.
- Recognizes the importance of attention to detail (regulatory environment).
- Motivated to learn.
- Able to work independently and efficiently to meet deadlines.
- Ability to follow a process-driven task.