Description
We are seeking a Shift Lead to join our cafe team at Leamington Shopping Park. As a Shift Lead, you will play a crucial role in leading the fill operation, delivering a salesfloor that is ready to trade, and taking operational responsibility for coordinating resource to Serve, Sell, and Fill.
Your responsibilities will include:
- Coordinating resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager
- Leading the fill operation, coaching colleagues on One Best Way, and driving productivity in readiness for store opening
- Allocating resource effectively to deliver a quick payment experience
- Enabling all daily operational processes to be implemented efficiently across their area of the store, at the correct times
- Coordinating the team to deliver a clean, safe, and well-presented store
- Playing a part in creating a great team atmosphere that is inclusive of everyone
- Role modelling great Customer Service
- Role modelling the M&S behaviours and Colleague Expectations across the store
- Supporting Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
- Supporting nearby stores if operationally required
- Being a key holder and answering call outs as required
- Performing tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling, and TSL compliance in peripheral hours.
As a Shift Lead, you will be expected to work a flexible schedule, including Sundays, Mondays, Wednesdays, Fridays, and Saturdays. You must be at least 18 years old to apply for this role.
In return for your hard work, you will be part of a dynamic team and contribute to the success of our organisation.
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