Description
We are seeking a Medical Assistant to join our team in Pretoria, South Africa. As a Medical Assistant, you will provide information and support to migrants, perform data entry and administrative tasks, and contribute to the smooth operation of the Migration Health Assessment Centre (MHAC).
Job Summary: Under the supervision of the Chief of Mission and Sub-regional Director, the Medical Assistant will work in the MHAC, providing support to migrants and performing various administrative tasks.
Responsibilities:
- Provide information to migrants regarding health assessments and IOM services
- Register migrants in the IOM database, schedule and confirm medical appointments, and receive and communicate messages for medical staff and beneficiaries
- Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers
- Maintain daily statistics related to health assessments and update records
- Contribute to customer satisfaction evaluation management
- Perform data processing activities, such as receiving and explaining the registration process to applicants, checking applicant's identity, entering biodata, and taking photos
- Receive and process completed medical examination forms, x-rays, and other documents
- Prepare, sort, and package medical files and other documents during mobile migration health assessment missions
- Transmit completed medical forms, DNA packages, and other medical documents to partners
- File incoming/outgoing letters, reports, and documents
- Check, print, and make photocopies of bank deposit slips
Requirements:
- University degree with at least two years of relevant working experience, or secondary school diploma with at least four years of relevant working experience
- Certificate in IT/data entry is an advantage
- Master's degree is an advantage
- Experience in computer data entry, elaboration, and analysis, or in a call centre in a busy institution, preferably a medical one
- Knowledge of customer care and medical terminology
- Previous working experience with NGOs or international organizations is an added advantage
- Proven knowledge and/or certification in data analysis tools, such as Power BI, or in the programming language SQL
- Excellent communication skills, fast and accurate typing, and high computer literacy in Windows and MS Office
- Fluency in English (oral and written) is required; common local languages spoken in South Africa are desirable
Benefits: IOM offers a respectful, inclusive, and supportive workplace where all employees can thrive professionally and feel valued.