Description
Join Salesforce Professional Services as a Solution Architect championing our PACE (Product, Automotive, Consumer, Energy) organisation. You'll serve as a trusted strategic advisor and platform expert focusing on Data 360 for our largest, most complex enterprise customers.
As a Sr. Solution Architect, you will lead one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. You will serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of your client's business to deliver customer return on investment.
Responsibilities:
- Serve as a strategic, trusted advisor for our PACE (Product, Automotive, Consumer, Energy) industry clients, leveraging deep expertise in Data 360.
- Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
- Guide agents to support delivery outcomes.
- Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organisation.
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform.
Requirements:
- Extensive experience with configuration and customization with Data 360.
- Ability to drive agentic delivery, with experience in AI toolchains (e.g., Claude, Cursor, Elements Cloud, etc.).
- Expert-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.
- Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs.
- Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc., as well as making recommendations for future state improved processes and system designs.
- Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders.
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience.
- Must be a team player as demonstrated through a customer qualification of a large-scale/enterprise implementation with multiple work streams.
- A great listener with the ability to communicate with people in diverse roles.
- Resourceful and innovative thinker who can work through and solve problems.
- Travel up to 50%.
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program