Description
Salesforce is currently seeking a Sr Manager, Technical Consulting (Insurance and Financial Services) to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team.
Responsibilities:
- You’ll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Financial Services domain projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
- You’ll be responsible for hiring, training, and mentoring our Technical Consultants on Telecom/Comms so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs, ensuring continuous upskilling across modern AI coding environments.
- Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture frameworks that drive increased business value.
- Identify and lead internal critical initiatives to grow the Insurance and Financial Services consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise, championing an AI-First Delivery & Engineering model across your delivery practice.
- Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
- Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, integrate scalable predictive/generative AI elements securely, and establish a program architectural roadmap.
- Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
- Lead a project team of developers focused on driving optimized solutions for our Communication clients leveraging Salesforce Comms Cloud, guiding teams on the effective use of AI development tools (e.g., Cursor, Claude, GitHub Copilot) to maintain delivery speed and code health.
- Ensure the success of these teams while securing the highest CSAT and business outcomes, focusing on Performance Evaluation & ROI by defining metric frameworks to measure the business value of client AI workloads.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.
- Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce.
- Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.
Minimum Requirements:
- 13+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
- 8+ years of people management and Technical Architecture experience
- Strong application design skills combined with strong data, integration, and security architecture skills
- Expertise in Comms Cloud (preferred not mandatory) Sales/Service/Experience Cloud, and Vlocity OmniStudio
- Expertise in telecom domain
- Integration Architecture (Must have)
- Platform Security (Must have)
- Identity and Access Management / Integration Security
- Sharing and Visibility (Must have)
- Data Architecture and Management (Must have)
- Architectural Design Patterns
- Apex Design Patterns (Must Have)
- Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
- Proficiency in English
Benefits:
- Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and_be your best_, and our AI agents accelerate your impact so you can_do your best_. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.