Description
We are seeking a Customer and Trading Manager to lead our nightshift team at our Southampton store.
As a Customer and Trading Manager, you will be responsible for leading a team overnight to deliver all replenishment activities across the store, whilst getting stuck in yourself to prioritise deliveries, organise the warehouse, and replenish shelves. You will often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
Your main responsibilities will include:
- Leading a team overnight to deliver all replenishment activities across the store
- Prioritising deliveries, organising the warehouse, and replenishing shelves
- Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store
- Making sure that standards are brilliant come morning so we're ready to serve our customers
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
To be successful in this role, you will need to have:
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills, with experience of taking responsibility for store operations in the absence of more senior managers
- Demonstrated success in meeting or exceeding KPIs
- Experience of managing employee relations issues, including performance and absence management
We offer a range of benefits, including:
- Salary from £31,700 (+£4.5k premium)
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided
- Generous holiday entitlement
- Pension – we'll match 4-7.5% of your pension contributions
- Sainsbury's share scheme
- Wellbeing support
- Colleague networks
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more