Description
At Cisco, we help customers turn technology investments into real business outcomes. We are looking for a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments.
In this role, we combine deep networking expertise, AI-driven insights, and a strong understanding of customer deployments to help customers adopt software faster, reduce risk, and realize value.
Responsibilities
- Lead adoption strategy for large, strategic customers with complex enterprise deployments.
- Create and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewal priorities, and overall account strategy.
- Use telemetry, AI-driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps.
- Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews that help customers move forward with clarity and confidence.
- Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts and improve customer outcomes.
- Communicate complex technical concepts, architecture choices, and tradeoffs clearly to executives, technical teams, and cross-functional stakeholders.
- Bring customer feedback into Cisco's product teams, help prioritize high-value improvements, and contribute to better usability, serviceability, and adoption experiences.
- Stay current on Cisco technologies, AI advancements, industry trends, and the competitive landscape so we can guide customers with confidence.
Minimum Qualifications
- Bachelor's degree with 8+ years of related experience, or Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience, or Equivalent relevant work experience
- Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD-Routing
- Advanced networking certification such as CCNP, CCIE, or equivalent relevant certification expected
Preferred Qualifications
- Experience using telemetry, analytics, or AI-driven insights to guide adoption planning and execution.
- Strong facilitation skills across executive briefings, customer workshops, and technical reviews.
- Experience building scalable enablement programs and driving adoption that supports renewals and growth.
- Additional certifications aligned to current industry trends.
Benefits
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
- Non-exempt employees receive 16 days of paid vacation time per full calendar year
- Exempt employees participate in Cisco's flexible vacation time off program
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Optional 10 paid days per full calendar year to volunteer