Description
We are seeking a Waiter (Japanese Speaking) to join our team on board one of our ships. As a Waiter, you will be responsible for providing exceptional service to our guests, ensuring that their dining experience is memorable and enjoyable.
Key Responsibilities:
- Provide a positive dining experience to every guest by always applying the brand and Service Excellence standards.
- Create a comfortable, elegant ambiance by always preparing table settings and maintaining service stations in line with all Company standards.
- Consistently provide helpful explanations and suggestions on the menu and offers assistance with wine pairings.
- Always deliver food and beverages as requested, promptly, in the correct service order, follows up to ensure each guest’s needs have been met and suggests solutions to any issues.
- Maximizes wine and beverage sales by invitingly offering suitable choices.
- Provides a positive first impression to every guest through a warm, welcoming individual greeting; always maintains a clean and professional appearance.
- Nurtures a lasting connection with every passenger by always showing genuine interest during service and remaining fully engaged throughout the voyage.
- Encourages and supports the growth, engagement, and development of the Junior Waiter by providing targeted coaching and training in all aspects of the role.
Requirements:
- Graduate of a recognized Catering / Hotel Management School (Preferred).
- Two to five years of restaurant service experience on a cruise ship or in alternative at least 5 years of fine dining service from premium restaurants and/or luxury hotels (5 stars).
- Able to adequately explain pricing, food, wine, and cocktail menus to the guests
- Knowledge of fine dining operations and excellent restaurant service.
- Strong communicator with personable social skills to actively interact with a variety of guest demographics.
- Necessary computer skills and knowledge of P.O.S. systems.
- Command of the English and Japanese language, both verbal and written.
Benefits:
- Competitive salary package.
- Your own comfortable double cabin - your private space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.