Description
We are seeking an experienced and ambitious leader to take forward our Bereavement Services, managing our cemeteries, crematorium operations and associated customer services.
As Bereavement Manager, you will provide strategic leadership across all aspects of the service, ensuring high standards of customer care, operational performance, financial management, compliance and workforce development.
Key responsibilities include:
- Leading and developing a multidisciplinary operational and administrative workforce
- Managing the delivery of cemetery, crematorium and bereavement services
- Overseeing revenue and capital budgets of up to £8 million
- Driving service improvement, digital transformation and commercial development initiatives
- Managing strategic partnerships and contractual arrangements
- Ensuring compliance with all relevant legislation, health and safety requirements and regulatory standards
- Providing professional advice to senior officers, elected Members and external stakeholders
- Leading responses to complex customer enquiries, complaints and service reviews
The ideal candidate will have:
- Experience managing large-scale operational services and diverse teams
- Strong financial management skills, including responsibility for significant budgets
- Experience delivering service transformation, business planning and continuous improvement
- Excellent stakeholder management and partnership-working skills
- The ability to balance strategic thinking with operational delivery
- Experience managing performance, risk, governance and compliance
- Strong communication skills with the confidence to present to senior leadership, Members and external organisations
- Degree-level education or equivalent experience, together with relevant professional knowledge or qualifications
We offer a range of employee benefits, including flexible working hours, a 36-hour workweek, generous holiday entitlement, Hillingdon Sports & Leisure discounts, salary sacrifice schemes, cycle to work scheme, Local Government Pension Scheme, Perkbox Benefits, mental health support and counselling services, travel support, and trade union membership.
The role requires flexibility to attend occasional evening meetings and events. A current UK driving licence and access to a vehicle are essential.