Description
The Risk Solution Consulting Manager leads a high-performing, experienced US-focused team responsible for translating customer risk, fraud, identity, compliance, investigation, and integration requirements into compelling solutions involving the Thomson Reuters CLEAR public records data and analytics product.
The role owns the Solution Consulting strategy for the Corporates Risk business, partners with Sales and cross-functional leaders to improve revenue outcomes, and develops a high-performing team of CLEAR Product Specialists and Integration Specialists.
Key Responsibilities
1. Lead and Develop the Risk Solution Consulting Team
Build, lead, and retain a high-performing, inclusive team spanning both pre-sale CLEAR Product Specialist (Corporate customer remit) and pre/post-sale Integration Specialist (Corporate and Government customer remit) roles. Set clear goals and expectations; maintain a consistent coaching cadence through one-on-ones, call reviews, in-the-moment feedback, and documented development plans. Onboard and support cross-training of new team members across CLEAR products, customer use cases, discovery, demonstration, integration, presentation, and value-articulation skills. Differentiate coaching and success measures for product-focused and integration-focused roles while increasing bench strength and reducing single points of failure. Lead the team’s professional development through stretch assignments, mentoring opportunities, etc. Represents Risk Solution Consulting in leadership forums and serves as a visible advocate for the team, customers, and business.
2. Drive Sales Strategy and Revenue Outcomes
Partner with Risk Sales and Sales Management on new and existing customer opportunities, including qualification, discovery strategy, solution alignment, competitive positioning, demonstrations, proofs of concept, and executive presentations. Prioritize Solution Consulting capacity toward the opportunities with the greatest customer value, revenue potential, strategic importance, and probability of progression. Improve opportunity quality and predictable outcomes by promoting early SC engagement, clear next steps, accurate technical scoping, and disciplined opportunity documentation in Salesforce. Support pipeline creation as well as pipeline conversion through customer education, webinars, industry events, partner activities, thought leadership, and targeted account programs. Provide leadership presence on complex, high-value, and multi-stakeholder solution opportunities.
3. Own Team Readiness for CLEAR Product Positioning and Customer Value
Ensure the team can position the CLEAR portfolio against customer workflows including investigations, identity verification, fraud prevention, risk assessment, enhanced due diligence, know your customer (KYC), and adverse media/sanctions monitoring. Maintain strong demonstration readiness across the CLEAR product portfolio, including AI-enabled features. Ensure integrated solution conversations appropriately cover CLEAR API/Batch services, customer technical environments, implementation dependencies, security considerations, and onboarding/compliance requirements. Translate complex product, data, analytics, and integration capabilities into clear business outcomes for both technical and non-technical audiences. Promote trusted advisor behaviors by grounding recommendations in customer needs, workflows, data requirements, and business objectives, using a solution selling methodology.
4. Support Integrated Solutions via Strategic Partnerships
Partner with Corporate & Government Partnerships & Alliances, Product & Innovation, Product Management, Marketing, Sales, and external technology partners to shape repeatable Risk solutions. Guide Solution Consulting support from early solution design through go-to-market preparation, field enablement, customer opportunity support, technical onboarding, and post-launch refinement/support. Establish clear ownership and operating rhythms for partner opportunities, including qualification, discovery, demonstrations, technical alignment, deal progression, and implementation handoffs. Help scale CLEAR product usage through pre-integrated partner solutions and customer-specific workflow integrations.
5. Strengthen Customer Experience and Cross-Functional Execution
Serve as a senior escalation and coordination point for complex customer, product, solution, and integration issues that affect strategic opportunities or relationships. Represent customer and field feedback to Product and Product Management to improve roadmap decisions, product readiness, documentation, and overall customer experience. Model ownership and proactive problem solving while maintaining clear role boundaries and sustainable team capacity.
6. Run the Business with Data and Operational Discipline
Establish and maintain operating metrics that show Solution Consulting activity, capacity, opportunity engagement, win rate, revenue influence, deal progression, discovery compliance, and customer or partner outcomes. Use Salesforce, Gong, Workday, dashboards, and other approved tools to guide prioritization, coaching, forecasting, and continuous improvement. Create regular leadership views that identify trends, capacity risks, skill gaps, process issues, and actions needed. Work with Solution Consulting leadership to standardize core Solution Consulting practices while allowing appropriate flexibility for distinct product, integration, customer, and partner motions. Use and promote AI and automation responsibly to improve team productivity, knowledge access, call coaching, content preparation, and scalable enablement, with measurable outcomes.
Key Deliverables and Measures of Success Achievement of Risk business financial targets in partnership with Sales leadership, with clear evidence of Solution Consulting influence. Improved win rate, deal progression, late-stage conversion, and time-to-close on SC-supported opportunities. A healthy, engaged, and continuously developing Product Specialist and Integration Specialist team with documented coaching and succession coverage. Consistent, high-quality customer discovery, demonstrations, technical consultations, and integrated solution designs. Effective support for launch and execution of strategic CLEAR solution partnerships and repeatable integrated solutions. Actionable operational and value metrics used regularly to make prioritization, staffing, coaching, and go-to-market decisions.
Required Qualifications Substantial experience in solution consulting, pre-sales, technical consulting, product consulting, or a related customer-facing role in risk, fraud, identity, compliance, investigations, data, or enterprise software. Demonstrated leadership experience, including goal setting, mentoring, and leading through change. Strong knowledge of CLEAR or comparable public-records, risk, identity, fraud, due-diligence, compliance, investigation, or data-integration solutions. Experience leading complex sales cycles involving business, technical, legal, security, procurement, implementation, and executive stakeholders. Ability to guide both functional product demonstrations and technical discussions involving API and batch services. Proven collaboration across Sales, Product, Partnerships, Marketing, Customer Success, and senior leadership groups. Strong executive communication, presentation, facilitation, negotiation, and written communication skills. Ability to prioritize competing demands, make evidence-based decisions, remove barriers, and maintain customer focus in a rapidly-changing environment. Willingness to travel for strategic customer meetings, internal leadership sessions, partner activities, and industry events as business needs require.
What's in it For You?
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.