Description
At Capital One, you will be the heartbeat of our space as a Branch Ambassador. You will embody our culture of outstanding hospitality, blending friendly service with cutting-edge digital innovation. Your responsibilities will include executing high-volume cash transactions, educating clients on mobile banking, and identifying needs to pair with the right digital tools or banking solutions.
The Guardian of Trust & Accuracy: You will maintain a compliance-first mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision.
The Digital Concierge: You will educate clients on leveraging mobile banking, remote deposit capture, and contactless payments.
The First-Line Consultant: You will actively listen to clients, uncover their goals, and pair them with the right digital tools or banking solutions.
The Hospitality Lead: You will greet customers, ensure no one feels like just a number, and balance efficiency with warmth.
What You Bring
- A Hospitality Heart: a natural gift for making people feel welcome and heard
- Tech Fluency: an early adopter of apps and digital tools
- Precision and Detail: satisfaction in getting numbers right and following procedures
- Adaptability: enjoying a fluid workspace with changing tasks
- Curiosity: wanting to know the why behind the how and improving the customer journey
Why Join Us? This role offers a comprehensive benefits package, investment in your confidence and professional growth, and an inclusive environment.
The Perks
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
Essential Functions
- Support surrounding Branches as needed within a 50 mile radius
- Available to work a flexible schedule, including nights, weekends
- Regular and consistent attendance
- Lifting up to 25 pounds and moving/standing for extended periods of time
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
Preferred Qualifications
- Associate’s degree
- 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
- Strong written and oral communication skills