Description
As a Non-US Accredited Foreign Graduate, you will be on the forefront of delivering CVS Health's purpose, modeling its values, and demonstrating genuine care for patients. You will complete a mixed modality learning plan, including a curated learning experience that utilizes your pharmacy knowledge and skills. Your goal is to complete the required US Internship hours within 18 months and become skilled in diverse patient care, practice management, leadership, and education.
Under the direct supervision of a licensed Pharmacist, you will play a critical role in ensuring a safe and effective Retail Pharmacy work environment. Your responsibilities include:
- Patient Safety
- Pharmacy Professional Practice
- Regulatory Requirements
- Quality Assurance
- Customer Service
- Inventory Management
- Workflow Management
Additionally, you will:
- Lead with empathy and compassion for patients, customers, caregivers, and colleagues
- Support the Pharmacy manager in motivating and developing Pharmacy Support Staff
- Identify business opportunities and implement solutions to drive growth and improve performance
- Adapt to change and adjust plans to thrive in a dynamic community healthcare setting
- Seek new ways to grow, collaborate, and deliver better outcomes
Primary Job Duties & Responsibilities:
Customer Service
- Greet customers in a courteous and professional manner
- Assist customers with questions and concerns
- Answer telephone calls with a warm and friendly greeting
- Request additional help when needed to maximize customer satisfaction
- Perform approved register transactions
- Engage with customers to create personalized moments
Regulatory
- Maintain customer/patient confidentiality according to HIPAA and company standards
- Comply with all federal and state laws, rules, and regulations
- Meet requirements for state and federal licensure within an appropriate timeframe
Pharmacy Operations
- Adhere to CVS workflow and maintain standards
- Process prescriptions, including translation of SIG codes and labeling
- Resolve third-party rejections and complete manual claim forms
- Access, input, and retrieve necessary information
- Maintain in-stock inventory and ensure replenishment as needed
Counseling under the direct supervision of a licensed pharmacist:
- Offer to counsel customers and direct them to a pharmacist if necessary
- Field medical questions when appropriate
- Communicate with healthcare professionals to provide optimal care
Leadership
- Communicate with Field Management and Corporate as needed
- Participate in required store operational meetings
- Support maintaining a clean, organized, and professional pharmacy department
- Coordinate and implement training and development of Pharmacy Support Staff
Education:
- High School Diploma or General Equivalent Development (GED)
- Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
- Active Pharmacy Intern license in the state where the district is located
Prior Relevant Work Experience:
- Required: 0-3 years
- Preferred: 3-5 years
Essential Qualifications, Essential Functions & Preferred Qualifications:
- Foreign Graduate from a Non-US Accredited college or school of pharmacy
- Pharmacist licensure in the state within 120 days of completing US Intern hours
- Strong communication and presentation skills