Description
As the Head of Guest Relations for Cecconi's Mayfair, you will be an ambassador for Soho House and a key point of contact for valuable customers.
You will promote Soho House restaurants within your network, develop new regular guests, and share your experience with operational teams, focusing on training and development with reception departments.
Key duties include:
- Promoting Soho House restaurants within your current network and expanding your network, particularly in the arts and creative industries
- Utilising your existing contacts to bring new regular clientele
- Engaging potential regular guests and curating a new following from occasional and one-off clientele
- Training reception teams to better develop their own audience
- Promoting Soho House membership within your network
- Helping spot talent to bring to your teams and training the art of 'maitre d'ing' within reception departments
- Collating feedback and building a CRM from Open Table
- Hosting lunches and dinners when required
- Monitoring reservations and briefing teams on guest profiles and backgrounds
- Monitoring online reviews and providing feedback to the wider team
- Attending events and parties relevant to your role
- Working closely with the events team and feeding into Soho House's wider events spaces
In return, you will receive:
- Weekly pay
- Team meals whilst on shift prepared by Soho House chefs
- Every House Membership
- 50% off food and drink, 7 days a week
- Staff room rates
- Private health and dental care
- Life assurance
- A day off on your birthday
- Up to 50% staff discount on Cowshed & Soho Home
- 2 days paid a year to support a charity of your choice
- Free counselling sessions
- Continuous training to develop yourself personally and professionally
We are looking for someone with:
- 10+ years of experience in senior restaurant/hospitality roles, such as Maître d', Guest/Member Relations, or Head of Reception
- An extensive existing network and contacts
- Exceptional customer service and hospitality skills
- Expertise in restaurant desk operations and hosting
- Well-rounded knowledge of the arts and creative industries
- Awareness of industry trends and competition
- Solid knowledge of food and beverage
- Confidence in contributing creative input