Global Market Engagement Senior Analyst

The Global Market Engagement Senior Analyst is responsible for supporting provider market engagement activities that strengthen collaboration between the Health Organization and Commercial teams across Cigna Healthcare International Health.

The role supports client retention, sales enablement, market differentiation, provider value communication, and organizational growth through the delivery of provider-commercial engagement initiatives, strategic projects, reporting, communications, and stakeholder support activities.

Working across Commercial, Network, Clinical, Provider Services Organization (PSO), Payment Integrity, Data & Analytics, Medical Economics, Technology, and Strategy & Transformation teams, the Global Market Engagement Senior Analyst partners with stakeholders to develop materials, insights, communications, presentations, reporting, and solutions that support business growth, client satisfaction, and operational effectiveness.

Responsibilities:

• Support delivery of Market Engagement initiatives that contribute to client retention, sales effectiveness, provider differentiation, and commercial growth objectives.
• Manage assigned Market Engagement projects, workstreams, and deliverables while ensuring timely execution and stakeholder communication.
• Develop and maintain Market Engagement scorecards, reporting, dashboards, analyses, and recurring communications to support leadership decision-making and organizational priorities.
• Build and maintain effective working relationships with Commercial, Client Management, Broker, and Health Organization stakeholders to support provider market engagement activities and business objectives.
• Serve as the designated Market Engagement lead for assigned Books of Business, geographic markets, strategic accounts, client segments, or strategic initiatives, coordinating provider-related support activities and ensuring alignment between Commercial and Health Organization stakeholders.
• Independently lead provider-related contributions for Requests for Proposal (RFPs), bids, tenders, finalist opportunities, and client retention activities, ensuring timely delivery of accurate, high-quality content and responses.
• Develop presentations, supporting materials, briefing documents, talking points, and provider-related content that support finalist meetings, broker engagements, client meetings, and commercial opportunities.
• Create and maintain provider-focused market messaging, network capability materials, country intelligence resources, value propositions, differentiator content, and other commercial support collateral.
• Support client escalation management activities by coordinating stakeholder responses, tracking issues, facilitating communications, supporting root cause analyses, and monitoring resolution progress.
• Prepare recurring reports and communications related to provider performance, provider suspensions, client escalations, contractual requirements, strategic accounts, and operational initiatives.
• Support development and maintenance of market engagement repositories, content libraries, SharePoint resources, knowledge management tools, and commercial enablement materials.
• Develop training materials, educational resources, and communication content to support Sales, Client Management, and other stakeholder groups.
• Conduct research and analysis related to market trends, competitive intelligence, broker feedback, customer insights, provider capabilities, and healthcare industry developments.
• Collaborate with Data & Analytics, Technology, Strategy & Transformation, Medical Economics, Clinical, Network, Payment Integrity, and Commercial teams to support process improvement initiatives, reporting enhancements, automation opportunities, and operational effectiveness efforts.
• Support strategic account management activities through preparation of client-specific materials, reporting packages, action plans, meeting content, and provider-related analyses.
• Represent the Health Organization during internal meetings, project forums, client discussions, webinars, broker events, conference activities, and stakeholder engagements as requested.
• Develop communications, newsletters, reports, presentations, and thought leadership materials that articulate provider organization capabilities, outcomes, affordability initiatives, and strategic accomplishments.
• Support onboarding activities, knowledge-sharing initiatives, team projects, employee engagement programs, and organizational development efforts within Market Engagement and the broader Health Organization.

Requirements:

• Bachelor’s degree in business, healthcare administration, communications, marketing, public relations, health policy, or a related field
• Minimum three years of healthcare industry experience, preferably within international health insurance, provider relations, provider network management, client management, account management, commercial support, healthcare operations, or related functions
• Minimum one year of experience supporting clients, customer-facing programs, commercial operations, account management activities, or stakeholder engagement initiatives
• Experience managing projects, workstreams, reporting activities, communications, stakeholder engagement initiatives, or customer-focused operational support activities
• Strong analytical, reporting, project management, and organizational skills
• Experience developing presentations, stakeholder communications, client-facing materials, training content, and executive-ready deliverables
• Experience utilizing Microsoft Office applications, SharePoint, reporting platforms, collaboration tools, and content management systems
• Fluency in English is required
• Additional language capabilities are considered an asset

Personal Competencies:

• Strong organizational and project management capabilities
• Excellent written, verbal, presentation, and communication skills
• Strong customer focus with commitment to delivering high-quality outcomes and stakeholder experiences
• Ability to independently manage multiple priorities and competing deadlines
• Strong analytical and problem-solving abilities
• Ability to build effective stakeholder relationships across multiple functions and geographies
• Ability to translate complex operational information into concise business communications and commercial messaging
• Comfortable working within a global matrixed organization
• Demonstrated initiative and ability to work independently with appropriate guidance
• Adaptable and comfortable working in a fast-paced environment with evolving priorities
• Strong collaboration and teamwork skills
• Commitment to continuous improvement and operational excellence