Commercial Data & Insight Lead

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HMRC spends approximately £800m annually through Statements of Work (SOWs) under Supplier contracts, so it is important that this expenditure delivers value for money.

The Statement of Work Centre of Excellence, within HMRC’s Commercial Directorate, supports better commercial outcomes across the end-to-end SOW lifecycle. Its work includes commercial assurance, improved processes and workflows, stronger data and management information, and capability building.

This new role will manage and improve SoW data, reporting and insight, helping the organisation understand performance, risks, bottlenecks and opportunities for improvement. The postholder will act as the principal point of contact for SoW management information, identifying and developing the dashboards, reporting structures and data views needed to support operational and senior management decision-making.

The role will also deliver improvements across the commercial elements of the SoW lifecycle, including the assurance intake and triage process. This will include replacing manual and email-based activity with more structured and automated workflows. The postholder will develop and test prototypes or proofs of concept and work with the Commercial Technology, Data and Reporting team on deployment and ongoing support.

This is a commercially focused data and improvement role, combining data analysis, business analysis, process improvement and solution design to provide clear insight, improve governance and support better value for money.

In return we offer:

• Access to learning and development tailored to your role.
• A working environment that supports a range of flexible working options.
• A working culture which encourages inclusion and diversity.
• A civil service pension.

Job description The successful candidate will:

• Own SoW management information, reporting requirements and insight across intake, triage, approvals, delivery and assurance.
• Analyse complex data to identify trends, risks, bottlenecks, demand, performance issues and opportunities for savings or improvement.
• Define and shape dashboards, reporting structures and data views that provide clear, consistent and actionable insight.
• Develop and iteratively test advanced prototypes or proofs of concept using tools such as Power BI, Excel, Power Automate and SharePoint.
• Lead workflow and process improvement across the commercial SoW lifecycle, including the commercial assurance intake and triage process.
• Translate business needs into practical data, reporting and workflow requirements, working with TDR on scalable deployment and BAU support.
• Investigate data quality issues and establish appropriate reporting controls and governance standards.
• Identify and shape automation and AI-enabled opportunities that reduce manual activity and improve user experience.

Person specification Essential criteria

• Strong data analysis and reporting capability, including turning complex information into clear, meaningful and actionable insight.
• Experience defining reporting requirements and shaping dashboards or management information using Power BI, Excel or equivalent tools.
• Experience of business analysis, process improvement and workflow design, including moving from manual or email-based processes to structured or automated solutions.
• Experience translating business requirements into practical data, reporting and workflow solutions with technical teams.
• Experience developing and iteratively testing dashboards, prototypes or proofs of concept before wider deployment.
• Strong stakeholder engagement and influencing skills, including explaining complex issues to non-technical and senior audiences.
• Experience investigating data quality issues and applying reporting controls and governance.
• Commercial awareness and the ability to use data and insight to support assurance, value for money and decision-making.
• Experience with Microsoft Power Platform, SharePoint, SAP Ariba or ServiceNow.

Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.