Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Employee Assistance Program, Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care.
Schedule: Wednesday-Sunday, 9:00 AM-5:30 PM PST. Schedule adjustments may be made based on business needs.
Key Responsibilities:
- Deliver on-demand single session consultations, clinical assessments, triage, and informational services.
- Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
- Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.
Required Qualifications:
- Unencumbered valid behavioral health license in the State of California - LCSW, LMFT, LPCC or Clinical Psychologist
- 1+ years of crisis intervention experience
- Strong written and verbal communication skills, excellent multitasking abilities and proficiency in using various technology platforms and tools.
Preferred Qualifications:
- 1+ years of EAP, Behavioral Health, or Social Services experience
- Experience working with diverse populations.
- Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing
- Call center work experience
- Experience in delivering services via multiple platforms (chat, video, phone)
- Strong rapport-building skills
- Experience facilitating positive behavior changes.
Education
- Master’s degree in a behavioral health or counseling field.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $66,575.00 - $142,576.00
Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.