Description
We are looking for an Account Manager to join our Payouts team, serving high-volume enterprise clients that rely on Wise's API infrastructure to send funds globally at scale.
As one of the first three hires on this newly formed team, you will own the entire post-sale lifecycle for North American enterprise accounts, driving partner onboarding, ensuring smooth API integrations, maintaining account health, and proactively driving net revenue expansion.
Key Responsibilities:
- Partner Onboarding & Go-Live: Project-manage newly signed enterprise accounts from contract execution to first successful payout run, ensuring flawless technical go-lives.
- Account Expansion & Revenue Growth: Own net revenue retention and expansion targets, driving adoption of new payment corridors, currencies, payout flows, and additional business units.
- Technical Relationship Management & Portfolio Health: Serve as primary point of contact for live enterprise partners, acting as a first-line technical resource to triage API batch failures and settlement discrepancies.
- Function Building & Operational Excellence: Design, test, and implement foundational post-sale processes, collaborating cross-functionally with Global Wise Platform teams.
- Risk & Compliance Monitoring: Monitor evolving partner business models and payment flows to identify potential regulatory or compliance shifts.
Qualifications:
- 4+ years of post-sale account management, customer success, or partner management experience in payments, fintech, or technical API infrastructure.
- Proven track record of meeting or exceeding quantified expansion and net revenue growth metrics.
- Technical aptitude and understanding of API and payment infrastructure concepts.
- Builder mindset with strong comfort level with ambiguity and unstructured environments.
- Data fluency with capability using transactional data and client usage metrics to assess portfolio health and surface expansion opportunities.