Description
As a Large Enterprise Account Manager based in Singapore, you will manage and grow PayPal’s portfolio of digital goods and gaming merchants.
Focused on the back book, you will protect and expand recurring revenue by strengthening relationships, increasing payment volume and product adoption, maintaining operational rigor, and identifying opportunities across the gaming ecosystem.
You will act as a trusted payments advisor to digital goods & gaming merchants, platforms and strategic partners, developing a clear understanding of their commercial priorities, player journeys and payment challenges.
Working with Product, Marketing, Risk, Legal, Finance, Operations and regional teams, you will resolve issues and identify opportunities for retention, expansion, cross-sell and upsell.
You will bring payments experience, gaming or digital commerce knowledge, commercial judgement and the ability to engage senior stakeholders, manage complex accounts and deliver sustainable revenue growth.
Essential Responsibilities:
- Lead and manage complex projects with diverse scope.
- Resolve complex issues using expert knowledge.
- Drive global process improvements and efficiencies.
- Collaborate with teams to implement best practices.
- Monitor and enhance business performance metrics.
Minimum Qualifications:
- 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications :
- Proven experience managing and growing large enterprise or strategic accounts in payments, fintech, financial services or technology.
- Experience working with gaming, digital entertainment, streaming digital goods/content, marketplaces or other high-volume online businesses.
- Strong understanding of payment flows and performance measures, including authorisation, conversion, acceptance, settlement, payouts, fraud and chargebacks.
- Demonstrated ability to retain and expand an existing customer portfolio through consultative selling, negotiation and commercial problem-solving.
- Experience engaging, influencing and negotiating with senior executives.
- Effective collaboration with cross functional internal teams spanning merchant, product, finance, risk and technology functions.
- Strong understanding of the Singapore and broader APAC payments landscape.
- Experience developing account strategies, managing sales pipelines and delivering measurable revenue outcomes.
- Excellent communication, presentation and stakeholder-management skills.
- Ability to collaborate effectively across regional and global teams in a matrixed organisation.
- Highly organised, commercially analytical and able to manage multiple priorities independently.
- Fluency in English and Mandarin is required to manage customer relationships across Mandarin-speaking stakeholders and markets.
Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing,physical, emotional, and financial,delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.