Enterprise Customer Onboarding Manager

At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.

In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content.

Our industry-leading DAM platform serves as the strategic engine for brand governance and control.

We are leading the shift from management to AI-powered content orchestration.

By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity.

We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes.

Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences?

Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content.

THE MISSION

You are being hired as an Enterprise Customer Onboarding Manager to masterfully guide our highest-ARR, highest-visibility global brands through enterprise-scale digital transformations.

By 2026, your mission is to ensure top-tier organizations view Bynder as their essential, strategic brand ally for cross-functional content governance and ecosystem connectivity.

YOUR FIRST YEAR: THE IMPACT ROADMAP

We hire for outcomes.

Here is what success looks like in your first year:

• Day 90: You’ve mastered the Bynder platform ecosystem, our technical architecture logic, and successfully delivered your first complex enterprise system configuration for a Tier 1 client.
• Day 180: You are a performance multiplier in the region, serving as the primary delivery strategist, across a tier-1 account portfolio, proactively mitigating global rollout risks, and driving rapid time-to-value to protect Net Retention targets.
• Year 1: You have fundamentally leveled up our enterprise onboarding frameworks, scaled global data workflows through strategic AI integrations, and established a strategic foothold in our top-tier markets while securing high-quality client advocacy milestones.

THE TEAM: WINNING TOGETHER

At Bynder, collaboration is our superpower.

You’ll join a high-energy squad of professional services and onboarding specialists who excel at solving multi-layered enterprise challenges and winning as one.

You will partner closely with our Product, Engineering, Sales, and Customer Success leadership teams to orchestrate cross-functional deal alignment and tailor complex solutions for enterprise requirements.

WHAT YOU WILL DO (WEEKLY FOCUS)

To reach your milestones, you will spend your time:

• Enterprise Project & Implementation Management: Fully lead complex enterprise implementations across multiple stakeholders, business units, and workstreams, managing scope, legacy migrations, and custom integration requirements.
• Enterprise Strategy & Taxonomy Governance: Lead complex interactive workshops with customers for deep requirement gathering, advising global brands on taxonomy, metadata structures, and cross-functional DAM governance models.
• Strategic AI Integration: Lead the adoption of AI tools to scale enterprise workflows, such as automating complex metadata mapping or multi-language content migration.
• Strategic Business & Net Retention Impact: Directly influence Bynder's enterprise reputation and global Net Retention targets by driving rapid time-to-value and positioning onboarded accounts for long-term expansion and renewal.
• Enterprise Product Advocacy: Serve as an internal champion, collaborating directly with the Product and Engineering Teams to document, prioritize, and resolve complex implementation issues that require product fixes.
• Matrix Leadership & Portfolio Hygiene: Orchestrate resources across Product, Engineering, and Sales to solve custom enterprise needs.

YOUR PROFILE

We look for the following competencies to thrive in this role:

• Expertise: Proven track record of successfully managing onboarding programs or implementation consulting for Tier 1 and Tier 2 SaaS customers, handling large-scale accounts or high-value enterprise portfolios.
• Language & travel: Fluency in English and proficiency in German or French is a major advantage; willingness to travel as needed, including working from our Amsterdam office at least two times a week, is required.
• Complexity: Exceptional systemic thinking and problem-solving skills, with a gift for independently distinguishing between minor setup challenges and multi-layered, non-routine enterprise blockers.
• Ownership: A premier self-sufficiency mindset where you operate with near-total autonomy.
• Collaboration: High EQ with a mastery of oral and written communication, enabling you to act as a trusted advisor to C-level/C-suite customer stakeholders.

WHY YOU'LL LOVE BYNDER!

At Bynder, innovation is in our DNA.

We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun.

It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.

WHAT WE HAVE

• Challenging and inspiring work environment
• Learning and Development budget
• Commuting budget
• Mental Health and Well-being Support
• Bynder Love "stipend”
• Unlimited vacation policy
• Volunteer Time Off
• Team and Company activities
• Complimentary Lunches and Snacks
• Offices in Amsterdam or Rotterdam