Description
We’re hiring a Manager, Learning & Certification Architecture to define how customers learn Harvey and build the system that produces that learning at scale.
You’ll own the learning and certification strategy across Harvey Academy, the Help Center, and in-product education. You’ll design the agentic workflows that draft content from product sources, set the quality bar, and review steps every piece passes before it publishes.
This is a hands-on leadership role: you’ll build content yourself while guiding a team of learning experience designers and a certification developer.
Responsibilities:
- Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel, and administrators, with clear outcomes and assessments from first use to certified practitioner.
- Define what Harvey certification means: competencies, exam design, pass standards, recertification, and how credentials are issued and verified.
- Diagnose each learning need, choose the right format, and produce content yourself in writing, video, and audio.
- Design the agentic production workflows, including the instructional standards the agents are built on and the review gates and rubrics content must pass before it publishes.
- Own publishing, maintenance, and localization across surfaces, working with Engineering and Localization.
- Guide the designers and certification developer, and work with Product, Product Marketing, Customer Success, Support, and Legal Engineering on release readiness and learning success metrics.
Requirements:
- 5+ years in learning experience design, instructional design, or learning architecture for a technical product, including 2+ years leadership experience.
- A track record of building a leveled, persona-based curriculum or certification program from scratch.
- Hands-on production skill in at least two of: long-form writing, video, or audio.
- Fluency with AI tools and experience designing workflows where models draft and people review.
- Experience running a CMS and an LMS, and using learning data to set priorities and measure results.
- Experience teaching lawyers or other professionals, or familiarity with CLE accreditation, is a plus.
Compensation: $140,000 - $180,000 USD