Description
Priory Hospital Lincolnshire has an opportunity for a Medical Secretary to join our team.
Priory Hospital Lincolnshire, Gainsborough, Lincolnshire is a low secure unit for males with mental health conditions, supporting patients detained under the Mental Health Act (MHA).
Key Responsibilities
You'll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. Your role doesn't involve providing direct care, but your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone.
- Manage diaries, patient appointments, correspondence, telephone enquiries, minute taking and general administrative tasks.
- Liaise with patients, Consultants, GPs, insurers and internal teams regarding appointments, admissions, discharges and follow-up care.
- Maintain accurate patient records and documentation using CareNotes, ensuring confidentiality and compliance with company procedures.
- Provide excellent customer service, prioritise enquiries, handle sensitive concerns professionally and support the wider administrative team as required.
Skills, Knowledge & Expertise
Previous experience in an administrative, customer service or clinical role is preferred, with the ability to work collaboratively within a team and manage competing priorities. An understanding of medical terminology and the ability to follow procedures while adapting to patients' and their families' needs is also required.
Benefits
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- Birthday Holiday - your birthday as an extra day's annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses