Description
We are seeking an experienced Application Support Engineer to join our team in Whippany, NJ. As an Application Support Engineer, you will play a critical role in running the bank operations, ensuring the stability, continuity, and availability of key applications.
Responsibilities:
- Provide technical support for the service management function to resolve complex issues for a specific client or group of clients.
- Develop the support model and service offering to improve the service to customers and stakeholders.
- Execute preventative maintenance tasks on hardware and software and utilise monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintain a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Analyse system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and provide a resolution to these issues.
- Automate, monitor enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identify and remediate or raise potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Requirements:
- Practical experience with Linux/Unix (Shell), Microsoft Windows, and cloud platforms such as Amazon Web Services, and OpenShift.
- Experience with databases including Oracle, PostgreSQL, and SQL Server.
- Observability and monitoring tools like Cisco AppDynamics, Elastic Kibana, and basic APM values.
- Coding and Scripting using Python, Shell scripting, PowerShell, and basic JavaScript.
- Understanding and supporting multi-platform service architectures.
Preferred Skills:
- Familiarity with automation tools such as Ansible, IBM Tivoli Workload Scheduler, and Autosys.
- Considerable analytical skills for identifying recovery paths during incidents and ample problem-solving skills.
- Effective collaboration across wider teams to drive resolution.
- Ability to assess and respond to priority scenarios contending priorities.
- Flexibility to adapt to evolving technologies and operational demands.
Benefits:
- Competitive salary ($80,000 - $120,000 per year).
- Medical, dental and vision coverage.
- 401(k).
- Life insurance.
- Other paid leave for qualifying circumstances.
- Eligible for an incentive award.